F.A.Q.: Frequent Asked questions

Payments

Which are the available payment methods? Is payment always safe?

Payment method occurs through bank transfer, informations will be sent after purchasing intent.
Payments occur through two totally trusted credit institutions.

Shipment

How long for the item to be available?

If in the description of the item you see “immediately available” this means that the watch is in our shop and can be shipped in a very few time. Otherwise we can order it and it will be available in 25/30 days.

What are the delivery time and the shipping times?

For an available watch 48 hours from bank transfer receipt.
For a watch to order the delay is about 25-30 days from the payment of a 20% in advance.

Shipping costs vary from the watch’s price and destination:

Delivery in Italy: € 35,00
Delivery in EC countries: € 70,00
Delivery outside EC boudaries: € 120,00

Up to 10.000,00 euro Insurance charged to Paradiso Luxury

Above 10.000,00 euro 2% insurance fees will apply.

Which shipping company delivers the items?

All watches are shipped through DHL insured delivery

Can I track the shipping?

Of course, we will provide a tracking number through emai as soon as we dispatch the item.

Warranty

Which kind of warranty will I have on my watch?

On a new watch there’s a 2 year warranty provided from the mother company
On a pre-owned watch we will provide a warranty with the same value as the mother company’s.

Returns

What if I want to return my order? Who pays for returning charges?

The customer pays the charges

How long to get my payment back?

As soon as we get the watch back we will return the bank transfer/li>

Other questions

What if the watch has mechanical issues?

If it’s an automatic movement watch please be sure to have read all the informations on the manual and to have used it correctly.

L’orologio ha tutte le parti originali?

Paradiso Luxury garantisce sempre l’originalità dei pezzi che mette in vendita.
In caso di problemi è possibile richiedere una perizia per accertarne la validità.

Is the box genuine?

On new watches we always will give you the original box.
On pre-owned watches if the watch doesn’t have the box we will write it in the description.

If it’s a pre-owned watch:

Is the watch in guaranteed sales condition?

A pre-owned watch is always inspected in our workshop prior to be put on sale.
Paradiso Luxury offer a 2 year warranty on any pre-owned watch.

How long does it take to have a watch repaired? It depends on the damage evaluation:

if the damage can be repaired in our workshop we will strive to return it within 14 days.
if the damage is serious and needs to be repaired by the mother-house it will need about 40 days (usually 60) to be returned.